Refund policy

Thank you for choosing Rubberstamp.my. Because our products are custom-made to your specific requirements (including personalized text, logos, and company details), we operate under the following policy:

1. No Returns or Refunds on Custom Products

All stamps sold on our website are custom-made to order. As these items are personalized and cannot be resold, we do not accept returns, exchanges, or offer refunds for the following reasons:

• Change of mind or no longer needing the stamp.
• Errors in the text or design provided by the customer during the ordering process.
• Selecting the wrong stamp size, model, or ink color.
• Order cancellations requested after production has already begun.

2. Defective or Incorrect Items

We take great pride in our quality. If we have made an error on our part, we will make it right. You are eligible for a one-to-one replacement if:

• The stamp arrives physically damaged or defective.
• The imprint does not match the final proof or the specific text provided in your order.
• The wrong product model or ink color was sent by our team.

3. How to Request a Replacement

If there is a problem with your order, please contact us within 7 days of receipt:

• WhatsApp/Email: Send us your order number along with a clear photo of the stamp and a sample of the imprint.
• Resolution: Once the error is verified, we will arrange for a replacement to be sent to you at no additional cost.

4. Shipping Costs

• For verified defective or incorrect items, Rubberstamp.my will cover the cost of shipping the replacement to you.
• Original shipping fees are non-refundable.